Privacy policy
At PineBridge Investments Deutschland GmbH (“PineBridge”, “we”, “us”, or “our”), safeguarding our users’ data is a top priority. We aim to collect minimal personally identifiable information and remove it from our systems when no longer necessary.
This Privacy Policy explains how and why we may collect, store, use, and share (“process”) your information when you use our online services (“Services”), such as when you:
- Visit our website (https://pinebrige.com), online shop, or any other site referring to this policy.
- Download and use our software, PineBridge, or any other software referencing this policy.
- Engage with us in other ways, such as customer support, sales, marketing, or events.
We exclusively process your personal data for internal purposes and will never sell, rent, or lease it to third parties.
If you have any further questions or need more details about our Privacy Policy, feel free to contact us.
Consent
By using our website, placing orders, using our apps, or interacting with us, you consent to this Privacy Policy and agree to its terms.
Information Collection
Personal Information Provided by You
The personal information requested depends on the nature of your interactions with us and the Services you use. This could include:
- Name
- Phone number
- Email address
- Shipping and billing address
If you contact us directly, we may collect additional information such as your name, email, phone number, the content of your message, and any attachments.
Payment Data
For webshop purchases, external payment processors handle payment-related data under their privacy policies:
- Stripe for credit card payments and bank transfers (https://stripe.com/privacy).
- Crypto.com Pay for cryptocurrency payments (https://crypto.com/privacy).
If you pay with bitcoin, we recommend using our self-hosted BTCPay Server, which collects no additional personal data apart from payment metadata.
Application Data
Our applications only share minimal information required for them to function. For instance, the PineBridge checks for updates without submitting any information. The web server may see your IP address, but it is not stored long-term.
For Bitcoin and Litecoin, backend servers query wallet addresses. By default, we operate these servers, and they collect:
- Sent transactions
- Receiving and change addresses up to the "gap" limits
- Metadata like IP address and last connection time
We encourage users to run their own Bitcoin/Litecoin backend servers and connect via the Tor network to avoid sharing IP addresses.
For Ethereum, the PineBridge uses EtherScan to query address information. Read their privacy policy here.
Usage and Sharing of Your Information
We process your information to provide and improve our Services, communicate with you, ensure security, and comply with laws. Data shared depends on your interactions with our Services.
PineBridge
These applications only share what’s necessary for them to work as intended.
Website
We collect technically necessary data when you browse our website. Cookies and Google Analytics are used to make your visit efficient and track usage trends.
You can manage your cookie preferences through the "Cookie Monster" pop-up or your browser settings.
Third-Party Links and Services
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy statements.
Third-party service providers, such as payment processors and blockchain explorers, have their own privacy policies. If these providers are located in other jurisdictions, your data may be subject to the laws of those jurisdictions.
Contacting us
If you have questions or comments about this Privacy Policy, you may email us at info@pinebrige.com or by post to:
PineBridge Investments Deutschland GmbH
Maximilianstraße 13
80539 München
Germany